99.8% On-Time Delivery and a 0.01% Complaint Rate So Far in 2026
Year to date in 2026, Excel Components has achieved a 99.8% on-time delivery rate and a customer complaint rate of just 0.01%. For the buyers and quality teams who rely on us for precision machined parts, forgings and custom fasteners, these two numbers matter more than any brochure: they describe what actually arrived, when it arrived, and whether it worked.
We are sharing these results because delivery reliability and quality consistency are the two things procurement teams tell us they value most. Price gets a supplier onto the shortlist. On-time delivery and low complaint rates are what keep a supplier there.
A Late Shipment Costs More Than the Part Itself
A single late delivery rarely stays a single problem. When a machined shaft or a special fastener misses its date, assembly lines wait, expedited freight gets booked, and planners rearrange schedules that were built weeks in advance. The part may cost a few dollars, but the disruption it causes can cost far more.
The same is true for quality escapes. A defective lot that reaches a customer triggers sorting, containment, root-cause analysis and corrective action reports. Even when the issue is resolved quickly, it consumes time from purchasing, quality and engineering teams on both sides.
That is why we track on-time delivery and complaint rate together. One without the other is not enough: fast delivery of the wrong part helps no one, and a perfect part that arrives late still stops a production line.
What 99.8% On-Time Delivery Means for Buyers
An on-time delivery rate of 99.8% means that almost every order left our facility as committed. For customers, the practical benefits are straightforward:
- Lower safety stock: reliable deliveries allow buyers to hold less buffer inventory and free up working capital.
- Fewer expedites: less need for air freight, rush orders and last-minute follow-up emails.
- Stable production planning: assembly schedules can be built on confirmed dates instead of hopeful estimates.
- Better use of blanket orders: scheduled releases arrive as planned, which makes long-term purchasing agreements easier to manage.
What a 0.01% Complaint Rate Says About Process Control
A complaint rate of 0.01% is not the result of final inspection alone. Inspection can catch problems, but it cannot create consistency. Consistent quality comes from controlling materials, processes and measurements at every step, so that problems are prevented rather than sorted out at the end.
For our customers, a low complaint rate means less time spent on incoming inspection disputes, fewer 8D reports, and more confidence when approving new part numbers with us.
Four Capabilities Behind Our On-Time Delivery and Quality Results
1. One-Stop Production Under One Roof
CNC turning, cold and hot forging, machining centers, heat treatment and surface treatment are coordinated as one production flow. Fewer handoffs between outside vendors means fewer places where schedules can slip and fewer interfaces where quality information can be lost.
2. An IATF 16949 Quality Management System
Our processes are managed under IATF 16949 and ISO 9001, with PPAP Level III and IMDS support for automotive customers. The system defines how we plan production, control changes, handle nonconformities and drive continual improvement.
3. In-House Inspection and Material Verification
Material is verified with an in-house spectrometer, and critical profile features are measured with a contour and surface roughness measuring system. Because measurement happens inside our own facility, problems are found and corrected at first-article inspection or during production, not after shipment.
4. Clear Communication from Drawing Review to Delivery
Requirements are clarified with customers before production starts, including tolerances, surface treatments, inspection reports and delivery schedules. Agreeing on the details early prevents the misunderstandings that most often lead to delays and complaints later.
Our 2026 Year-to-Date Results at a Glance
| Indicator | 2026 Year to Date | What It Means for Customers |
|---|---|---|
| On-time delivery rate | 99.8% | Stable schedules, fewer expedites, lower safety stock |
| Customer complaint rate | 0.01% | Fewer quality disputes, less incoming inspection effort |
| Quality system | IATF 16949 / ISO 9001 | Automotive-grade process control and documentation |
See Our Production and Inspection on Video
Numbers tell part of the story. The video at the top of this page shows the people and processes behind them. For more short videos from our machining, forging and inspection areas, visit our EXCEL Components YouTube channel, or watch this video on YouTube.
Questions Buyers Ask About On-Time Delivery and Quality
Why should on-time delivery and complaint rate be evaluated together?
Because each one can hide problems in the other. A supplier can ship on time by releasing parts before every check is complete, or reach zero complaints by holding shipments until every doubt is resolved. Only when both indicators are strong at the same time does a buyer get parts that are both right and on schedule.
What can buyers do to keep their own supply chain on schedule?
Share forecasts as early as possible, use blanket orders with scheduled releases for repeat parts, and confirm drawing revisions, tolerances and surface treatments before production starts. Most delays we see across the industry begin with information that arrives late or changes during production.
Do new projects follow the same delivery and quality standards?
Yes. Every project runs through the same production planning, the same IATF 16949 quality management system and the same in-house inspection. For new parts, we agree on requirements, inspection items and delivery dates at the quotation stage so that the first shipment meets the same on-time delivery standard as repeat orders.
Reliable Delivery Starts with the Right Supplier
When you evaluate a supplier, ask for more than a unit price. Ask for their on-time delivery rate, their complaint rate, and how they control quality from raw material to final inspection. The answers will tell you how much risk you are buying along with the parts.
Excel Components MFG Co., Ltd is committed to keeping these results at this level for the rest of 2026 and beyond. If you are looking for a precision parts supplier with proven delivery reliability and quality consistency, send us your drawings and we will be glad to review them.
